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Thank you for shopping with us at joliekarnodesign.com. Here is our shipping policy to provide you with a smooth and transparent shopping experience:
We strive to process and prepare your order for shipping as quickly as possible. Typically, orders are processed within 1-3 business days. Please note that during busy periods or holidays, processing times may be slightly longer. Custom-made products typically take 4-6 weeks to create after the order has been processed. We appreciate your patience.
We offer various shipping methods to cater to your needs. The available options and estimated delivery times will be displayed during the checkout process. Please note that the estimated delivery times are calculated from the date of shipment, not the date of order placement.
Shipping costs are determined based on the selected shipping method, package weight, destination, and any applicable promotions or discounts. The shipping cost will be calculated and displayed during the checkout process. We aim to provide competitive and reasonable shipping rates.
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package’s delivery. Please note that it may take some time for the tracking information to be updated by the shipping carrier. If you have any concerns regarding your shipment, feel free to contact our customer support team.
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing an order.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you notice any errors in your shipping address after placing the order, please contact us immediately, and we will do our best to assist you.
If you need to modify or cancel your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and/or shipped, especially with custom-made products, modifications or cancellations may not be possible.
If you have any further questions or concerns about our shipping policy, please don’t hesitate to contact us. We are here to assist you and ensure your shopping experience is a positive one.