We want you to be completely satisfied with your purchase from joliekarnodesign.com. If you are not fully happy with your order, we offer a return policy to ensure your peace of mind:s

Eligibility

You may return products purchased from our website within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Return Process

To initiate a return, please follow these steps:

• Contact us to notify us of your intent to return.
• Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
• We will provide you with further instructions and a return authorization, if applicable.
• Pack the item(s) securely in the original packaging.
• Ship the item(s) back to us using a trackable shipping method of your choice, and please share the tracking number with us. The return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued to the original form of payment within 5 business days. Please note that the refund may take additional time to reflect in your account depending on your financial institution.

Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Custom or personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and provide a replacement or refund if necessary.

If you have any questions, concerns, or need further assistance regarding our return policy, please contact us. We are here to assist you.